Clinic Contact Info

To communicate with staff at a specific clinic, please reach us at the corresponding clinic email below.

Richmond Hill

[email protected]


[email protected]

Midtown (St. Clair Ave W)

[email protected]


[email protected]

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* Please note that the security of email messages is not guaranteed. Messages sent to, or from, the VIRCAN team may be seen by others using the Internet. Email is easy to forge, easy to forward, and may exist indefinitely. For this reason, do not use email to discuss information you think is sensitive, such as information related to a mental health, HIV/AIDS or pregnancy status. Do not use email in an emergency since email can be delayed for many reasons.

By contacting VIRCAN by email, you acknowledge that you have read and accepted the risks of using email. If you are a VIRCAN patient, you will be asked to sign a consent form about email communication the next time you visit a VIRCAN clinic.

General Contact Info

If you are looking for information on VIRCAN or perhaps you would like to provide comments and feedback, please reach us at one of the contact points below.

Clinic Notice

Due to our multiple VIRCAN clinic locations, there are specific hours in which the phones are answered and voicemails returned (*subject to change).

Midtown · Mon - Thu · 9 AM - 5 PM · 416-922-6022 · [email protected]

Richmond Hill · Mon & Tue · 9 AM - 5 PM · 905-771-8821 · [email protected]

Etobicoke · Tue & Wed · 9 AM - 5 PM · 416-503-2626 · etobicok[email protected]

Scarborough · Thu & Fri · 9 AM - 5 PM · 416-431-4402 · [email protected]

If you encounter difficulty reaching our staff directly, please try to contact another location, or email the clinic directly (see above). Our clinic administrative staff will attempt to return your email or voicemail within 24-48 hours. If you have an emergency or urgent medical issue, please go to the nearest Emergency Department, if appropriate.

Thank you for your understanding.